Refund policy

Last updated: October 21, 2026

Returns & exchanges

Wrong size? Changed your mind? You have 14 days from the day your order is delivered to request a return or exchange.

To be eligible, items must be unworn, unwashed, free of odors or marks, and returned with original tags attached.

How to start a return or exchange

1. Email krtvsupport@gmail.com within 14 days of delivery with your order number, the item(s), and whether you want a refund or a different size.
2. We'll reply with return instructions. Items sent back without first contacting us won't be accepted.
3. Ship the item(s) back. Return shipping is paid by the customer unless the item arrived damaged, defective, or wasn't what you ordered.

Exchanges

Size exchanges are subject to availability. If the size you want is sold out, we'll issue a refund instead.

Refunds

Once your return arrives and is inspected, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method. Original shipping charges are not refunded. Your bank or card issuer may take additional time to post the refund.

Mix & Match bundle orders: refunds are based on the price you actually paid after the bundle discount. If returning part of a bundle drops the order below a bundle tier, the refund is reduced by the bundle savings that no longer apply.

Damaged, defective or wrong items

Inspect your order when it arrives. If something is damaged, defective, or not what you ordered, email us within 14 days of delivery with your order number and a photo, and we'll make it right at no cost to you.

Questions

Email krtvsupport@gmail.com.